Meet Healthcode’s Business Development Executive

Tell us about your job at Healthcode?

I’m part of the team that focuses on ePractice, our online practice management solution. This involves talking to practitioners, clinics and hospitals about their needs and explaining how we can help them.  

I have conversations with different kinds of businesses across the private healthcare sector – the benefits of ePractice apply to everyone, as it has the tools and features to address the particular issues they’re facing. One time I might be talking with a practitioner and the next time it might be a medical secretary or someone from a hospital. 

Looking after existing customers is another important aspect of my role as it’s vitally important they get top-notch customer service and appropriate support when necessary.

What do you love about your work and how have you been able to make a difference for customers?

It’s a pleasure to work with healthcare businesses and contribute to their success with a powerful solution like ePractice which can help take their business to the next level.

Although a lot of customers first approach us because they want to use our Clearing Service to securely submit and validate invoices to insurers, that’s just the start. In my experience, the three features that people are most enthusiastic about are: Online Payments which enables them to invoice self-payers and manage shortfalls; Payment Tracking which helps them stay on top of their cashflow; and membership enquiry which allows them to check a patient’s health insurance policy online, rather than calling the insurer. It’s a magical tool when you consider that invalid or incorrect policy numbers are the biggest reason for invoices failing.

It’s really satisfying to feel I’ve made a difference. For example, I spoke to a practice that had been losing money through bad debt which had been accumulated by self-payers and unpaid shortfall reallocations. We discussed how the payment tracking features of ePractice Lite, in combination with Online Payments, could address these issues moving forward. After following this recommendation, they stopped losing revenue and were able to see what was outstanding and retrieve a fair portion of the outstanding debt which made them – and me – very happy.

What Healthcode solution are you currently most excited about?

I’m really looking forward to telling customers more about our ground-breaking ICE platform which will make real-time appointment booking a reality for the healthcare sector. I’m also excited about our new-look diary feature – Appointments – which is available across all our plans for the first time. I’ve already had really positive feedback from customers about the layout and functionality but the best part is that Appointments will soon be integrated with ICE so they’ll be able to share information about their availability and increase their visibility to patients and insurers for bookings.

Who has been the biggest influence on your career so far?

I think our Director of Operations, Jenny Murray is an amazing person to work with and a great morale booster. I’ve been inspired by the interactions I’ve had with her and appreciate how she’s helped me in my role.

How do you hope your customers and colleagues would describe you?

I think they’d probably say I’m quite a jovial fellow – I often make them laugh. I hope they’d also say that I was trustworthy and a team player.

And finally, what do you enjoy doing outside work?

I’m really into reading and love getting stuck into a good novel. My favourite stories are mysteries and thrillers – anything with an unexpected twist in the tale. I also enjoy learning languages. I’m half Chinese and I’ve become interested in studying Cantonese and Mandarin in the last year. As well as using the Duolingo app which is very addictive, I’ve found some really insightful teachers on YouTube and it’s great having all these resources at my fingertips which weren’t available when I was growing up. I’m really looking forward to travelling somewhere like Hong Kong or Malaysia at some point so I can practise.