Subscriptions | Direct debit – dual signatories

Subscriptions

Direct debit – dual signatories

To subscribe to our products and services (including the Clearing Service) using a bank account that requires dual signatories, you’ll need to follow these instructions to set up your Direct Debit. We suggest you have both signatories present to speed things up – the mandate has to be signed and uploaded to complete the process.

1. Click Payment Methods
2. Click Pay with GoCardless – a new direct debit set-up box will open
3. Some details may be pre-populated – amend as necessary
4. Complete all the fields
   • First name
   • Last name
   • Bank sort code
   • Bank account number
   • Post code of your billing address (or you can click to enter the address manually)
   • Your email
5. If you’re using a company account click on Click here to use a company name under the box labelled “First name”
   • Type in the name of the bank account
   • Complete the rest of the fields
     • Bank sort code
     • Bank account number
     • Post code of your billing address (or you can click to enter the address manually)
     • Your email
6. Check the box at the end of the form – More than one person is required to authorise Direct Debits
7. Click Set up Direct Debit

Completing the process:

• You’ll be asked to check the details and can make changes
• Once ready click Confirm
• Click the Primary box and then click the Update button
• An email will be sent to you – click on Complete mandate setup
• You’ll be directed to a webpage and just follow the instructions
• When you’ve uploaded the signed document click Submit signed agreement

Your Direct Debit will show as Pending verification against your Payment Methods. This stage usually takes around two working days while the mandate is logged with BACS (Bankers’ Automated Clearing System).