Whether you’ve changed your telephone number or moved to a different location, it’s important to update your details so your account information is correct.   

Update your user details

1. Login to your Healthcode Account
2. Go to My Account by clicking the person icon at the top right-hand corner of your screen
3. Select User and Login from the left-hand menu
4. Make any changes you need to the user and address sections and then click Update User in the top right of the screen. You’ll be asked to confirm your changes

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To learn more about what else you can do from your Healthcode Account see our FAQs in Help and Support. If you need more help, get in touch with one of our friendly team.

The post Add or update your details on your Healthcode Account appeared first on Healthcode.

Don’t worry if you’ve forgotten your login password as it’s quick and easy to get back up and running. 

Follow these steps to reset your password

1. Go to your Healthcode Account and click Reset password
2. Enter your registered email address and click Reset password
3. We’ll send you an email with a verification link
4. Contact our Customer Services team for help if you’re not using a unique email address. Please note that you can’t share an email with another user and we don’t recommend using generic business email addresses, such as info@ as this is less secure.

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To learn more about what else you can do from your Healthcode Account see our FAQs in Help and Support. If you need more help, get in touch with one of our friendly team.

The post Reset your Healthcode Account password appeared first on Healthcode.

We’ll always send you essential updates for the products and services you use, but we’d also love to share other exciting developments about our new products, events, training and more. You’re in control and it only takes a moment to choose what type of messages you want to receive from us – we promise we won’t clog up your inbox. 

Set your marketing preferences by following these simple steps:

1. Login to your Healthcode Account
2. Select My Account by clicking the person icon at the top right-hand corner of your screen
3. Click the Marketing Preferences bar at the top of the User and Login page to expand and make your choices

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To learn more about what else you can do from your Healthcode Account see our FAQs in Help and Support. If you need more help, get in touch with our friendly team.

The post Set your marketing preferences appeared first on Healthcode.

• The UK, June 2024: a Russian gang (Qilin) attacked pathology service provider Synnovis, causing serious disruption to NHS care in London and the South East, including the cancellation of thousands of appointments and elective procedures. The situation was made even worse by the publication of sensitive patient data on the dark web
• The USA, February 2024: a major ransomware attack on the medical invoicing and payment company, Change Healthcare, led to severe cashflow problems for practices and delays for patients who needed medication or essential care. It also had severe financial consequences for Change Healthcare: the company later admitted it had paid a ransom of $22 million for stolen medical and financial data, while parent, UnitedHealth, said it expected the attack to cost “between $1.35 billion and $1.6 billion this year”
• France, January 2024: in the space of five days, around 33million people – nearly half the population – were affected by cyberattacks on healthcare payment providers, Viamedis and Almerys. It’s thought to be the largest ever cybersecurity breach in France

According to the Lancet medical journal, there’s been an “alarmingly rising trend of cyberattacks targeting healthcare”. This can be explained by several factors, including the amount of sensitive personal data held and shared by organisations as well as reliance on “outdated technologies and software”.

The UK Government announced a Cyber Security and Resilience Bill in the King’s Speech but cases like these show that we all need to be proactive in combatting cybercrime. The consequences for not doing so are extremely serious in terms of patient care, as well as the reputational and financial impact.

In August, for example, the Information Commissioners Office (ICO) provisionally decided to fine the Advanced Computer Software Group £6million. This is because initial findings showed “serious failings” in the company’s information security prior to a ransomware attack in 2022 that disrupted NHS services. The ICO said it expected “all organisations to take fundamental steps to secure their systems, such as regularly checking for vulnerabilities, implementing multi-factor authentication [also known as two-factor authentication or 2FA] and keeping systems up to date with the latest security patches.”

The CEO of UnitedHealth was also criticised at a Senate Finance Committee hearing after admitting that Change Healthcare systems were compromised by a server that didn’t have 2FA in place.

At Healthcode, we’ve already introduced 2FA as an option for customers, and we’re pleased that a growing number of you are already using this additional security check to access your account (a code generated on an authenticator app or sent by text).

However, cybercriminals don’t stand still and neither should we. That’s why, from September we’re leading the way by making the use of 2FA mandatory to access your Healthcode Account for any of our products and services. You can find everything you need to set up 2FA here and then be reassured that your account is protected. It’ll also help you demonstrate compliance with IT security best practice during audits and when applying for accreditation, such as the Government backed Cyber Essentials scheme.

Most of us are already using 2FA in our daily lives (it’s now required for NHSmail user accounts) and it’s an essential safeguard for private healthcare organisations too. We’re proud to have set the industry standards for IT security and resilience and mandating 2FA is another way we can all stay one step ahead.

The post Why we’re going further to protect your practice and patient data from cybercrime with 2FA appeared first on Healthcode.

Linking to a unique email address means you can log into your account with just that (rather than your user ID) and your password.

Avoid tests of memory and save time by following these simple steps:

1. Log into your account with your User ID and password
2. Click the person icon in the top right-hand of the screen and select My Account
3. Select User and Login from the left-hand menu
4. Click on the envelope icon in the Login Information box and then Confirm
5. Add an email address that’s unique to you (you can’t share an email address with another user) and click Verify and then OK
6. Verify your email address within 24 hours using the link in the email sent to you

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To learn more about the Healthcode Account see our FAQs in Help and Support. 

If you need more help, get in touch with one of our friendly team.

The post Add your email address to your Healthcode Account appeared first on Healthcode.

The attack in early June forced the cancellation of operations and blood test appointments and the hackers have since published stolen patient data on the dark web. NHS England has said: “full technical restoration will take some time” and that disruption “will be felt over coming months.”

This again highlights how vulnerable the health sector is to this kind of crime and the need for robust IT security that’s up to the job.

We’ve always taken our IT security responsibilities extremely seriously, so now we’re introducing Two-Factor Authentication (2FA) to make accessing your Healthcode Account even more secure. You’re probably familiar with 2FA as it’s used by many banks and online services like HMRC. Essentially, it requires you to provide a 6-digit one-time passcode from an authentication app or text message to log into your account, in addition to your usual email/User ID and password.

The 2FA solution is simple to set up and use – it provides an extra layer of security when using the products and services you’ve subscribed to, like the Clearing Service, The PPR, ICE and ePractice. All you need is a mobile phone and there’s a back-up option if anything goes wrong.

In a nutshell, it works like this:

1. Log into your Healthcode Account
2. Click the user profile menu, select My Account and then Two-Factor Authentication
3. Choose a method to generate a code using your mobile phone and follow the instructions – you can set up both if you want
4. Download the 12 recovery codes and keep them safe – you can use one of these if you don’t have access to your phone
5. Next time you log in enter the generated code using your method of choice

We believe 2FA is an important addition to our armoury against cybercriminals and we’re always looking for more ways to protect you and your data.

How to add 2FA and other useful info is available on our Healthcode Account Help and Support pages or get in touch with our helpful Customer Services team.

The post How we’re making your Healthcode Account more secure appeared first on Healthcode.

Our online solutions are there to make your lives easier – from managing admin tasks like submitting an invoice to obtaining insurer pre-authorisation for treatment.

But we know that accessing our services hasn’t been as quick and user-friendly as we’d like – especially if you have multiple practice sites or represent several practices with their own unique User IDs and passwords.

We’re making several improvements, starting with a simple and more flexible login process. All your products and services under one roof, available from your Healthcode Account. Use your email to log in – rather than entering a lengthy User ID. Being ‘locked out’ from your account – now a thing of the past. 

What do I need to do?

If you haven’t logged in recently, simply follow these steps.

1. Log in with your current User ID and password. If you have more than one User ID, you can use any of these to get started. You shouldn’t share a User ID or use one that’s been passed on to you. Don’t have your own? Request one here.
2. Enter your email address if this isn’t already displayed. The email linked to your Healthcode Account must be unique to you and not one shared with other users. We also don’t recommend using generic business email addresses, such as info@ as this is less secure.
3. Look out for an email with a verification link to confirm your unique email address.
4. Your Healthcode Account is live – use it to access your products and services and change your password.

What if I have more than one account?

With your Healthcode Account, you can link additional User IDs so everything’s in one place.

After you’ve logged in, click the link in the bottom left of the landing page and follow the instructions. Don’t worry – the data on the sites won’t be merged, only your User IDs and passwords. Once you’ve linked the additional User IDs you can’t use them anymore. You’ll now be able to select the account you want to work on from your products and services dashboard.

With your Healthcode Account, you no longer need to use your User ID to access our services. We won’t ask you to change your password every 90 days either. Instead, simply reset it whenever you want from your Healthcode Account, without the need to contact us.

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To learn more about the Healthcode Account see our FAQs in Help and Support. 

If you need further help, contact our Customer Services team.

The post Welcome to your Healthcode Account appeared first on Healthcode.