Uploading your invoices directly onto our system? Find out why an invoice hasn’t met the insurer’s validation criteria and fix the problem.

Go to our comprehensive guide to invoice errors and how to fix them: 

• Identify the error and what it means
• Find out what you can do to resolve the issue   

Discover More

If you’re still stuck and need more help, get in touch with one of our friendly team.

The post Fix an invoice error appeared first on Healthcode.

Recent surveys show how important the self-pay market is to the sector. YouGov found that 13% of British people had personally paid for private healthcare services in the previous year – most using disposable income or savings – and LaingBuisson’s research found that 53% of respondents believed the self-pay market would grow by 10-15% in the next three years.

If you want to embrace this opportunity, you’ll need our online invoicing and payment service. This is more efficient, cost-effective and secure than alternatives like printing and posting paper invoices, sending unencrypted emails, or paying for a merchant account with card processing fees. You won’t pay any transactional Clearing Service charges but will pay patientzone a transaction fee of 2.5% per paid invoice (+ VAT) and a charge of 10p (+VAT) for each reminder letter sent.

It’s a convenient option for your patients too, ensuring their episode of private care ends on a positive note. Your co-branded collection notice or reminders are sent by email or text with a unique link so they can access the secure patientzone website and pay what’s due. They’ll receive an electronic receipt and you’ll get confirmation as soon as the invoice is settled.

After our Clearing Service paved the way for the private healthcare sector to adopt electronic invoicing for insurers, we now want to support this transition in the growing self-pay sector through our ongoing partnership with patientzone.

Want to know more?

To find out how our online payment solution can help you manage your self-pay invoices, contact our Business Development team.  

The post An effortless way to invoice self-pay patients appeared first on Healthcode.

To see what system you have, just log into your Healthcode Account, or visit our contact page to get in touch.

ePractice is our Practice Management System (PMS). It’s fully integrated with our Claims Management services so you can control your billing, practice management and finances from one secure platform. You can also access your PPR profile, whether you want to register or simply update it. There’s a choice of three plans:

• Basic – A free billing solution including a patient database and remittance viewing
• Lite – Basic with additional functionality including Membership Enquiry, automatic invoice and remittance tools, diary management and account reconciliation
• Pro – Our complete PMS; Lite with additional functionality including credit control, patient notes, reporting tools and more

VEDA is our third-party solution. It enables you to connect to Healthcode through another PMS or Patient Administration System. It means even if you aren’t an ePractice user, you can still benefit from the efficiency savings and greater security of online invoice submission and validation, as well as features like your PPR profile, electronic remittances and Secure Messaging.

Discover More

The Healthcode Academy has plenty of options for you to choose from, whatever you use. If you want to learn more about a particular Healthcode feature, build your confidence or explore better ways to get through your admin tasks check out what’s available and book a session.

If you want to find out more about our three ePractice plans, contact our Business Development team.

The post What system do you use? appeared first on Healthcode.

By validating each invoice in line with the criteria set by each insurer, we ensure they’re ready for processing and payment on receipt. More efficient all round. But sometimes invoices fail the process and need submitting again. When this happens during your invoicing run, it’s important to know exactly what’s gone wrong, how to correct it and hopefully prevent it recurring.

Our Premium level Financial Management Solutions for hospitals include the clever Failed Bills Management Tools to help you identify and fix issues in failed invoices, from one-off inaccuracies to persistent coding errors. By increasing accuracy and efficiency, you’ll quickly see improvements in your invoicing success rate. In fact, when we reviewed monthly failed invoice volumes over a twelve-month period, we found those on the Premium package had 42% fewer recurring failed invoices compared with those using the Standard package.

Our Premium package includes:

• Failed Bills Management Workflow which shows, at a glance, how many invoices have failed, categorised by reason. You don’t have to spend time opening and reviewing each invoice.  
• The ability to apply bulk fixes when an issue has affected multiple invoices and reprocess these at the same time.
• Filters to aid quick analysis. For example, you can focus on invoices to a particular insurer or zero in on failed charge lines within an invoice.
• Colour coded invoice categories – create and assign a colour to different invoice categories for better visibility and manage work flow.
• Failure Analysis Reports are available to increase visibility and manageability of the error handling process. This will help you to correct any issue within your patient administration system and resubmit the invoice.

Want to know more?

To find out how our tools can help you submit fully validated invoices to the insurers efficiently and improve your cash flow, contact our Business Development team.

The post Our invoicing tools point the way to success appeared first on Healthcode.

As you raise invoices on a third-party practice management system and submit them through our Clearing Service using VEDA, here’s our guide to the most common error messages. We’ve also given you some simple tips on how to quickly resolve them.

Access Denied

What this means: You haven’t set up a Clearing Service subscription.

What you can do:

• Log into your Healthcode Account and go to your VEDA site. Select “Manage Subscription” to set up your direct debit payment. More information on how to do this can be found here for practitioners and here for practices and clinics.
• If you’re unable to access your account, you can request a payment link to be sent from the Customer Services team to set up the direct debit.

Invalid User Name/Password

What this means: The incorrect details / password have been entered into the third-party system.

What you can do:

• Contact our Customer Services team. It’ll help us resolve the issue more quickly if you have your welcome email from the Registrations team to hand.
• Speak to your own system vendor.

Payee Provider – Must be M

What this means: The practitioner isn’t set up as a payee provider (who gets paid directly by the insurer) and we don’t have consent to process these invoices.

What you can do:

• Request, complete and return a data processing consent form through Customer Services.

Hospital not mapped

What this means: The treatment location hasn’t been mapped (added) to your site. In rare cases, it may be because an insurer doesn’t recognise a particular treatment location.

What you can do:

• Contact Customer Services with the name and address of the treatment location, along with a user ID / Site ID for mapping.

Treatment setting must be I, O or D

What this means: The invoice has the incorrect service setting for the treatment/procedure. For example, heart surgery couldn’t take place in a consulting room and would need to be at an inpatient care facility like a hospital.

What you can do:

• Select the correct treatment setting on the invoice. These are: I= Inpatient O= Outpatient D= Day case.

Need more support?

If you need further help with invoice errors and how to resolve them, contact our Customer Services team

The post Clearing up common error messages | VEDA appeared first on Healthcode.